We explore how to deal with difficult customers and knowing when it's time to cut ties. Death, taxes, marketing conferences referencing artificial intelligence (AI) and difficult customers. These are ...

Start a business and stick around long enough, and there’s a good chance you’ll encounter a client, that–for whatever reason–is unhappy no matter what you do. You may have already experienced a client ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

You have a great product or service, and you do your best to create an exceptional customer experience. Despite your efforts, though, you encounter difficult customers with more frequency than you'd ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

Dealing with difficult customers is sadly nothing new in the restaurant business. But one server says she’s had more than her share of “s***** interactions” with customers over the years — not because ...

You just need to look at the news lately to realize that there are more difficult people out there. People are getting arrested for being unruly on airlines it seems almost every day. The number of ...

The last two years of the mortgage market have been unusual. As the refinance market plummets and the purchase market sees significant reductions in volume, lenders are faced with the challenge of ...